Privacy Policy

SCB Fish Ltd, 24 East End, Redruth, Cornwall, TR15 2EJ is responsible for the personal information collected through this website. Contact us at hello@scbfish.co.uk. We collect information you provide when ordering or contacting us, such as your name, delivery and billing address, email address, telephone number, order details and messages. Payment providers process payment information; SCB Fish Ltd does not store full card details. Wix may also collect technical, device and cookie information needed to operate and secure the website. We use personal information to process orders, take payment, arrange delivery, provide customer service, prevent fraud, keep accounting and food-safety records, improve the website and comply with legal obligations. Our lawful bases are performance of a contract, compliance with legal obligations, legitimate interests in operating and protecting the business, and consent where required for optional marketing or non-essential cookies. We share only the information necessary with Wix, payment processors, Matthew Stevens & Son Ltd, delivery partners and professional or regulatory bodies where required. We do not sell personal information. Where a service provider processes information outside the UK, we require an appropriate lawful safeguard. We retain information only as long as needed for orders, customer support, accounting, legal and food-safety obligations, then delete or anonymise it securely. You may ask for access, correction, deletion, restriction, portability or objection where applicable, and may withdraw consent at any time. Contact hello@scbfish.co.uk to exercise your rights. You can also complain to the Information Commissioner’s Office at ico.org.uk. Our cookie banner allows you to manage non-essential cookies. Essential cookies may operate because they are required for the website, checkout and security.