Refund Policy

This website is operated by SCB Fish Ltd, registered in England and Wales.
SCB Fish Ltd acts as a sales and marketing partner for Matthew Stevens & Son Ltd, St Ives, Cornwall, who are responsible for the sourcing, preparation, packing, and delivery of all fresh fish orders.

While every effort is made to ensure that information on this website is accurate and up to date, SCB Fish Ltd makes no warranties or representations regarding the completeness, reliability, or suitability of any content, products, or services featured.

All products are fresh, perishable food items, supplied by Matthew Stevens & Son Ltd under UK food safety regulations. Deliveries are made in refrigerated vehicles to maintain correct temperatures and food hygiene standards.
Once delivery has been completed and accepted, responsibility for storage and handling passes to the customer.

Because of the perishable nature of fresh fish, orders are non-returnable and non-refundable once delivered, except where goods are damaged, unsafe, or not as described in accordance with The Consumer Rights Act 2015.
If your order arrives damaged or incorrect, please contact SCB Fish Ltd within 24 hours of delivery with your order details and photographs so that the issue can be reviewed with the supplier.

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SCB Fish Ltd cannot accept liability for:

• Spoilage or damage occurring after successful delivery

• Delays or issues caused by external couriers or delivery partners

• Any indirect or consequential losses

External links on this website are provided for convenience only. SCB Fish Ltd does not endorse or accept responsibility for the content or services of third-party sites.

Refund Policy - the basics

SCB Fish Ltd operates as an online reseller of fresh seafood supplied, packed, and delivered by Matthew Stevens & Son Ltd, St Ives, Cornwall.

Because all products are fresh and perishable, orders cannot be returned or refunded once delivered, except where goods are damaged, unsafe, or not as described, as required by The Consumer Rights Act 2015.

If you believe there is a problem with your order, please contact SCB Fish Ltd within 24 hours of delivery. We may ask for photos and order details to allow the supplier to investigate.

Where a genuine issue is confirmed, one of the following remedies will apply:

• A replacement product from the next available delivery, or

• A refund to the original payment method.

Refunds will be processed within 3–5 working days once approved.

SCB Fish Ltd cannot issue refunds for:

• Products that have been accepted and later stored incorrectly

• Deliveries where no one was available to receive the order

• Delays or issues caused by third-party couriers

• Change of mind or order cancellation after dispatch

All refunds are subject to review by Matthew Stevens & Son Ltd, who handle fulfilment and delivery.

What to include in the Refund Policy

SCB Fish Ltd operates as a reseller of fresh Cornish fish supplied, packed, and delivered by Matthew Stevens & Son Ltd, St Ives, Cornwall.

Because our products are fresh and perishable, orders cannot be returned or refunded once delivered, except where goods are damaged, unsafe, or not as described, in accordance with The Consumer Rights Act 2015.

If there is a problem with your order, please contact SCB Fish Ltd within 24 hours of delivery. We may ask for photographs and order details so the issue can be reviewed with the supplier.

Where a genuine issue is confirmed, one of the following remedies will be offered:

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• A replacement product on the next available delivery, or

• A refund to your original payment method.

Refunds are processed within 3–5 working days once approved.

Refunds cannot be issued for:

• Orders where no one was available to receive delivery

• Products that were accepted and later stored incorrectly

• Spoilage or damage caused after delivery

• Change of mind or order cancellation after dispatch

• Delays caused by external couriers or delivery routes

     For all refund enquiries, please contact:

      hello@scbfish.co.uk