Refund Policy
Refunds and problems with an order
Because our products are fresh and perishable, the usual change-of-mind cancellation right may not apply once an order has been prepared or dispatched. This does not affect your statutory rights. If an order arrives damaged, unsafe, incorrect or not as described, contact hello@scbfish.co.uk as soon as possible and preferably within 24 hours. Include your order number, a description of the problem and clear photographs where possible. Please do not consume a product that appears unsafe, unusually warm, leaking or damaged. Keep the product and packaging available while we investigate. Where a genuine problem is confirmed, we will offer an appropriate remedy, which may include a replacement or a refund to the original payment method. Approved refunds are normally processed within 3–5 working days, although your bank may take longer to show them. We cannot normally offer a refund for change of mind, unsuccessful delivery where nobody was available to receive the order, or deterioration caused by incorrect storage after delivery. Nothing in this policy limits your rights under the Consumer Rights Act 2015.
This website is operated by SCB Fish Ltd, registered in England and Wales.
SCB Fish Ltd acts as a sales and marketing partner for Matthew Stevens & Son Ltd, St Ives, Cornwall, who are responsible for the sourcing, preparation, packing, and delivery of all fresh fish orders.
While every effort is made to ensure that information on this website is accurate and up to date, SCB Fish Ltd makes no warranties or representations regarding the completeness, reliability, or suitability of any content, products, or services featured.
All products are fresh, perishable food items, supplied by Matthew Stevens & Son Ltd under UK food safety regulations. Deliveries are made in refrigerated vehicles to maintain correct temperatures and food hygiene standards.
Once delivery has been completed and accepted, responsibility for storage and handling passes to the customer.
Because of the perishable nature of fresh fish, orders are non-returnable and non-refundable once delivered, except where goods are damaged, unsafe, or not as described in accordance with The Consumer Rights Act 2015.
If your order arrives damaged or incorrect, please contact SCB Fish Ltd within 24 hours of delivery with your order details and photographs so that the issue can be reviewed with the supplier.
SCB Fish Ltd cannot accept liability for:
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Spoilage or damage occurring after successful delivery
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Delays or issues caused by external couriers or delivery partners
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Any indirect or consequential losses
External links on this website are provided for convenience only. SCB Fish Ltd does not endorse or accept responsibility for the content or services of third-party sites.