Shipping Policy
SCB FISH LTD, company number 16810400, is the seller responsible for your order. Matthew Stevens & Son Ltd supports sourcing, preparation, packing and certain fulfilment activities on our behalf. Delivery options and charges are shown at checkout before payment.
SCB Fish Ltd supplies fresh Cornish fish and seafood prepared and packed by Matthew Stevens & Son Ltd in St Ives, Cornwall. We offer free local delivery within our Cornwall delivery area and courier delivery to eligible addresses in England and Wales.
Processing & Dispatch
Orders are usually prepared and packed as soon as possible after the fish is landed. Dispatch days vary depending on catch availability and location. Once your order is confirmed, we’ll contact you with your scheduled delivery day.
Delivery
Local Cornwall orders are delivered through our Cornwall delivery service. Other eligible orders are carefully packed and sent using our delivery partner. All fish is vacuum-packed for freshness.
Coverage
Free local delivery is available within our Cornwall delivery area. Delivery to eligible addresses in England and Wales costs £15 and is free on orders over £165. We do not currently deliver to Scotland, Northern Ireland, the Republic of Ireland or addresses outside the supported area shown at checkout.
Packaging & Sustainability
We use practical recyclable packaging where possible. Packaging varies according to the product, delivery method and food-safety requirements.
Fish is normally sealed or vacuum-packed where suitable. Live or shell-on products such as mussels and oysters may require different packaging and storage instructions.
Always follow the product label and the storage guidance supplied with your order.
Food Safety Compliance
Someone must be available to receive the order. Refrigerate products promptly after delivery and follow any storage or use-by information supplied. If a parcel is delayed, damaged, leaking or arrives at an unsuitable temperature, do not consume the product and contact hello@scbfish.co.uk immediately with your order number and photographs.